Welcome88 Privacy Policy – Personal Data Protection Malaysian Members

Welcome88 collects your personal information through various means when you use our platform. We only collect information that is strictly necessary to provide the services you request or as required by Malaysian law.

Information You Provide Directly

• Registration Information: Full name as shown on your identification document, an active Malaysian phone number, email address, and a password of your own choosing.
• Identity Verification: A copy of your identity document (MyKad/passport), bank statement, or other documents that Welcome88 may request when required for KYC (Know Your Customer) verification or AML compliance purposes.
• Payment Information: Details relating to your payment method, such as your Touch 'n Go eWallet username, GrabPay account number, DuitNow information, or bank account number for FPX via Maybank2u or CIMB Clicks. Welcome88 does not store credit or debit card numbers directly.
• Communication with Us: Records of live chat conversations, emails, or any other form of communication between you and the Welcome88 support team.

Automatically Collected Information

• Platform Activity Data: Gaming records, betting history, deposit and withdrawal transactions, as well as the time and duration of playing sessions on Welcome88.
• Technical Data: IP address, browser type, operating system, device model, screen resolution, and other technical information automatically transmitted by your device when you access Welcome88.
• Location Data: General location information derived from your IP address for the purpose of geographic region verification and fraud prevention. Welcome88 does not collect precise GPS location data without your explicit consent.
• Cookie Data: Information stored through cookies and similar tracking technologies to enhance the user experience and analyse platform usage patterns. Further details are provided in Section 6.

Welcome88 uses members' personal data only for legitimate and specified purposes. We will not use your data for any other purpose without first obtaining your renewed consent.

Welcome88 does not use automated profiling to make decisions that significantly affect you without human involvement, except for automated fraud detection, which is a fundamental security requirement of the platform.

The security of your personal data is Welcome88's top priority. We implement multiple layers of technical and organisational safeguards to protect your data against unauthorised access, disclosure, alteration, or destruction.

• Encryption in Transit: All data transmitted between your device and Welcome88's servers is protected by TLS 1.3 protocol with AES-256 encryption — the most secure standard currently available.
• Encryption at Rest: Sensitive personal data such as passwords is stored in an irreversible hashed format. Payment details are encrypted with an additional layer of protection before being stored.
• Internal Access Controls: Only Welcome88 staff with a legitimate business need may access member personal data. All access is logged and regularly audited.
• Secure Servers: Welcome88 data is stored in high-grade data centres across Southeast Asia, certified to ISO 27001 security standards and protected by strict physical access controls.
• Regular Security Audits: Welcome88 conducts regular penetration testing and security audits carried out by independent security firms to identify and address any vulnerabilities.

Data Retention Period

Welcome88 retains your personal data for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law. In general:

• Active account data: Retained for the duration the account remains active and for up to 5 years after account closure for audit and legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian accounting legal requirements.
• Welcome88 live casino game logs: Retained for 90 days for dispute resolution purposes.
• Customer support communication data: Retained for 2 years for service quality and dispute resolution purposes.
• Technical log data: Retained for 90 days for security and debugging purposes.

Welcome88 does not sell, rent, or commercialise members' personal data to third parties. However, in the course of operating the platform, we may need to share certain information with the following parties under limited and controlled circumstances:

• Payment Providers: Information required to process transactions is shared with approved payment providers such as the Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay gateways, and banks supporting FPX. All such providers are bound by strict confidentiality agreements.
• Live Gaming Studios: For Welcome88 live casino tables, only the minimum required information (such as session IDs) is shared with partner studios like Evolution, Pragmatic Live, and others, strictly for table operation purposes.
• Technical Service Providers: Companies that assist Welcome88 in managing technical infrastructure, analytics, and cybersecurity may have limited access to the data needed to carry out their tasks.
• Legal Authorities: Welcome88 may disclose personal data to Malaysian authorities where required by law, court order, or in efforts to prevent financial crime and money laundering.

• Welcome88 no sharing data with third-party advertising companies for targeted advertising purposes.
• Welcome88 no sell or exchange member lists with any other company.
• Welcome88 no disclose data to external parties without a legitimate operational or legal basis.

When we share data with third parties, we ensure they are bound by data processing agreements that require a level of protection equal to or greater than Welcome88's own standards.

Under the Personal Data Protection Act 2010 (Malaysia PDPA) and international best practices, you as a Welcome88 member have the following rights regarding your personal data:

To exercise any of the rights above, submit a written request to support@welcome88.online with the subject line "Privacy Rights Request" and include your full name and Welcome88 account number for identity verification. Welcome88 does not charge any fees for reasonable privacy rights requests.

The Welcome88 platform uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage, and maintain security. Below are the types of cookies we use:

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect specific functions on the Welcome88 platform, including the ability to stay logged in and save your preferences. Instructions for managing cookies can be found in the help section of your browser (Chrome, Firefox, Safari, or Edge).

The security of financial transactions is one of the most critical aspects of Welcome88's privacy policy. We handle payment details with the highest level of protection, exceeding standard industry requirements.

When you make a deposit using Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX via Maybank2u or CIMB Clicks, the payment process is handled by a secure payment gateway. Welcome88 does not receive or store credit or debit card numbers directly — all card processing is carried out by licensed payment providers that comply with PCI DSS standards.

• All deposit and withdrawal transaction records are securely stored and accessible only by members through the transaction history within their own accounts.
• Welcome88's fraud monitoring system automatically analyses transaction patterns to detect suspicious activity and protect your account.
• Any changes to payment information (such as updating a registered e-wallet) require additional identity verification to protect you from unauthorised modifications.
• Welcome88 will never ask for your OTP, e-wallet password, or bank PIN through any channel. If you receive such a request, it is a fraudulent attempt and should be reported to us immediately.

Welcome88 may send you marketing communications about the latest bonus offers, game promotions, or relevant platform updates. All marketing communications are sent only to members who have given their consent to receive them.

• Marketing Emails: If you agreed during registration to receive marketing emails, Welcome88 will send you information about promotions, new bonuses, and platform features that may interest you.
• Account Notifications: Some notifications are mandatory and cannot be disabled as they are tied to your account security — including login, deposit, withdrawal, and password change notifications.
• Promotional SMS: With your consent, Welcome88 may send SMS messages about special promotions or exclusive bonuses to your registered phone number.

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link found at the bottom of any marketing email, or by updating your notification settings in your Welcome88 account panel. Unsubscribe requests will be processed within 10 business days.

Welcome88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new Malaysian legal requirements, or platform improvements. All amendments will be published on this page with a revised "Updated" date.

For material amendments — that is, changes that significantly affect how we handle your personal data — Welcome88 will endeavour to provide advance notice via your registered email or an in-platform notification at least 14 days before the amendment takes effect. This gives you sufficient time to review the changes before deciding whether to continue using the platform.

For minor amendments such as spelling corrections, language clarifications, or formatting changes that do not alter the meaning of the Policy, advance notice may not be provided, but the "Updated" date will still be revised to reflect the latest version. It is your responsibility to check this page periodically.

If you have any questions, concerns, or complaints regarding how Welcome88 handles your personal data, we encourage you to reach out to us directly. The Welcome88 privacy team is ready to assist and committed to resolving any issues promptly and transparently.

• Privacy Email: Send data privacy enquiries to support@welcome88.online with the subject line "Privacy Enquiry" to ensure your email is handled by the right team.
• Live Chat: For general privacy enquiries, you can reach us via the live chat feature on the Welcome88 platform, available 24/7.
• Response Time: Welcome88 is committed to responding to all privacy enquiries within 3 business days and resolving data rights requests within 21 business days, as required under the Malaysia PDPA.
• Complaints to Authorities: If you are not satisfied with Welcome88's response to your privacy concerns, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), which oversees PDPA compliance in the country.